Katherine, a floor supervisor, finds out that her secretary, Joanne, has been coming to work rather late. Katherine sets up a meeting with Joanne and listens to what she has to say. Katherine encourages Joanne to analyze the problem and explains how Joanne's coming late to work is affecting the departmental processes as well as the other employees. Joanne realizes that the reason behind her being late to work is that she has been taking care of her sickly daughter, Susan. So, she decides to hire a nanny to help take care of Susan. In the context of counseling techniques, which of the following types of approaches has been used in this scenario?

Question

Quizplus · Accepted Answer

The approach used in this scenario is nondirective counseling, where the supervisor listens to the employee, encourages them to analyze the problem, and helps them find a solution. The supervisor does not provide any specific advice or solutions but rather guides the employee to come up with their own solution. This approach is commonly used in employee counseling to empower the employee and improve their problem-solving skills.

Katherine, a Floor Supervisor, Finds Out That Her Secretary, Joanne