The technique that involves hearing what the speaker is saying, trying to understand the facts and feelings the speaker is trying to convey, and then stating what the listener understands that message to be, is called ________.
A) upward communication
B) active listening
C) downward communication
D) feedback

Question

Quizplus · Accepted Answer

The technique described is that of active listening, where the listener is engaged in understanding the message being conveyed by the speaker and restates the message to ensure mutual understanding. Upward and downward communication refer to the direction of communication flow, and feedback is a component of communication that involves providing a response or reaction to a message.

The Technique That Involves Hearing What the Speaker Is Saying