Eliza, a supervisor, tells her team to cut all costs other than the costs that add value for her company's customers. In the context of quality improvement methods, Eliza is most inclined toward ________.
A) the zero-defects approach
B) statistical process control
C) total quality management
D) lean process improvement

Question

Quizplus · Accepted Answer

Eliza's focus on cutting costs other than those that add value for customers suggests that she is inclined toward lean process improvement, which emphasizes the elimination of waste and the optimization of processes to increase efficiency and value for customers. The zero-defects approach focuses on reducing errors and defects to improve quality, statistical process control involves monitoring and controlling processes to maintain quality, and total quality management involves a comprehensive approach to quality that includes continuous improvement and customer focus.

Eliza, a Supervisor, Tells Her Team to Cut All Costs