Quality improvement directed toward value ideally begins when a(n)
A) supervisor makes decisions aimed at balancing present needs and the needs of future generations.
B) organization starts to recruit more people with sustainable skills.
C) organization's employees communicate with customers to determine their needs and wants.
D) organization sets up departments according to the goods or services produced.

Question

Quizplus · Accepted Answer

Quality improvement directed toward value should be customer-focused. Therefore, communication with customers to determine their needs and wants is the ideal starting point for improving quality and value.

Quality Improvement Directed Toward Value Ideally Begins When A(n)