In the context of quality improvement, ________ is a large goal toward which an organization's quality improvement methods should be directed.
A) profit
B) value
C) return on investment
D) cost reduction

Question

Quizplus · Accepted Answer

Quality improvement methods should be directed toward improving value for the customer. This includes enhancing the quality of the product or service, improving customer service, and reducing costs without sacrificing quality. The ultimate goal should be to increase customer satisfaction and loyalty, which can lead to increased profits and return on investment. However, simply focusing on profits or cost reduction may not necessarily lead to long-term success if it comes at the expense of customer satisfaction.

In the Context of Quality Improvement, ________ Is a Large