In the context of setting quality standards, a supervisor should ensure that the standards are
A) primarily communicated through the grapevine.
B) immeasurable and nonspecific.
C) reflective of what is important to himself or herself.
D) challenging but achievable.

Question

Quizplus · Accepted Answer

Quality standards should be challenging enough to motivate employees to strive for improvement, but also achievable so as not to discourage them. They should also be specific and measurable, not vague and immeasurable. It is important for the standards to reflect what is important to the organization, not just the individual supervisor. Communicating quality standards through the grapevine or informal channels can lead to misunderstandings and inconsistencies.

In the Context of Setting Quality Standards, a Supervisor Should