When monitoring performance, supervisors should focus on how actual performance compares with the standards they have set. Two concepts useful for maintaining this focus are
A) Gantt charts and operational planning.
B) variance and the exception principle.
C) standards and performance reports.
D) feedback control and the parity principle.

Question

Quizplus · Accepted Answer

Variance is the difference between actual performance and the standard. The exception principle suggests that supervisors should focus on significant variances that deviate from the standards, rather than minor ones. By doing so, they can prioritize their attention and resources to address the most critical performance issues. Together, these concepts help supervisors maintain a clear focus on monitoring performance and taking corrective action when necessary.

When Monitoring Performance, Supervisors Should Focus on How Actual Performance