Question 1

During a meeting to resolve staffing issues and tardiness on a unit, the manager invites the staff to each take a turn speaking and asks that everyone listen respectfully and avoid making personal or professional disparaging remarks about one another.Which step in the negotiation process does this best describe?

Accepted Answer

The manager is setting ground rules for the meeting by asking everyone to listen respectfully and avoid making personal or professional disparaging remarks. This is an important step in creating a productive and respectful negotiation environment.

Question 2

Which of the following is a practice issue addressed in the contract during collective bargaining?

Accepted Answer

D

Question 3

In order to best understand the scope of the situation, which of the following questions should be asked?

Accepted Answer

D

Question 4

Which of the following is an example of a relationship conflict?

Accepted Answer

Relationship conflict arises from interpersonal tensions among individuals that are not necessarily related to the task at hand. In choice A, the conflict stems from personal disagreement or tension between staff members, which is a hallmark of relationship conflict.

Question 5

Which of the following is a cause of work intensification?

Accepted Answer

Emphasis on cost reduction often leads to work intensification as employers try to squeeze more productivity out of employees while minimizing labor costs. This can result in longer work hours, increased workload, and decreased job security, all of which contribute to work intensification.

Question 6

Which of the following correctly describes a step in the problem-solving process?

Accepted Answer

Evaluation is the step after implementation where the team reviews the issue to determine if it has been fully resolved. Option A describes the process of Assessment, not a specific step. Option C describes the process of Problem Definition, which is a separate step in the problem-solving process. Option D is not accurate as Evaluation does not involve discussing recommendations, it involves reviewing the effectiveness of the solution implemented.

Question 7

Which of the following is a reason why it can be difficult to get to the bottom of an issue?

Accepted Answer

The answer of Which of the following is a reason...

Question 8

Which of the following is true regarding conflict resolution?

Accepted Answer

Conflict resolution aims to improve team efficiency by resolving conflicts between team members. Compromise is one of the methods used in conflict resolution, but it's not the primary intent. Conflict resolution should aim for win-win solutions, where both sides achieve a satisfactory outcome. Problem-solving is necessary when there is a conflict, but it's not only necessary during full-blown conflicts.

Question 9

Which of the following is a positive side to conflict?

Accepted Answer

Conflict can lead to the development of constructive methods of communication, such as active listening and compromise, as a means of resolving differences and improving relationships. This helps in effectively managing future conflicts and promotes better understanding and productivity among individuals. Option A and C are also positive sides but not as constructive and long-term as D. Option B is incorrect as conflict typically increases stress symptoms rather than alleviate them.

Question 10

Which of the following is the best description of formal negotiation?

Accepted Answer

Formal negotiation typically involves a group working together to bargain for something, such as improved working conditions or higher salaries. Collective bargaining is a formal negotiation process often used by unions to negotiate with management on behalf of the employees. The other choices describe informal communication or decision-making processes within a unit or between individuals.

Question 11

An RN is caring for a 93-year-old patient who has a living will, but whose children have decided their parent should be a full code.The patient has coded twice.The other staff members do not seem to have any issues with the situation, but the RN feels distressed.Which of the following best describes this source of conflict?

Accepted Answer

The conflict in this situation is ethical in nature, as there is a conflict between the patient's wishes as expressed in their living will and the desires of the children, who want the patient to be a full code despite their advanced age and poor prognosis. This creates a moral dilemma for the RN, who must balance their duty to respect the patient's autonomy and adhere to their wishes with the duty to provide care and adhere to the wishes of the patient's family.

Question 12

Which of the following is a good recommendation to assist a team to generate possible solutions?

Accepted Answer

Brainstorming individually first allows team members to generate a wide range of ideas without feeling pressure or criticism. Then discussing the ideas as a team can help to refine and develop the best possible solutions. This approach also allows for equal participation from all team members.

Question 13

Which of the following most accurately describes bullying?

Accepted Answer

Bullying involves an individual trying to exert power over another through intimidation, threats, or physical and emotional harm. This power dynamic is a key aspect of bullying behavior.

Answer: D
 Bullies often have multiple targets and may continue to engage in abusive behavior over time. This distinguishes bullying from other forms of conflict or aggression, which are typically isolated incidents.

Question 14

The unit manager is negotiating a conflict between the staff RNs and nursing assistants.The manager talked to everyone involved and created a list of the main issues.Which step in the negotiation process does this best describe?

Accepted Answer

The step being described is clarifying the problem, which is an early step in the negotiation process. The manager is gathering information and creating a clear understanding of the issues at hand.

Question 15

Which of the following is a management issue usually covered by the contract with collective bargaining?

Accepted Answer

Grievance processes are typically covered by collective bargaining agreements as they pertain to the rights of workers and the responsibilities of management in resolving workplace disputes. Sick leave, workday length, and standards of care may also be addressed in the agreement, but are not as directly related to management issues.

Quiz 8: Resolving Problems and Conflicts