The unit manager is negotiating a conflict between the staff RNs and nursing assistants.The manager talked to everyone involved and created a list of the main issues.Which step in the negotiation process does this best describe?

Question

Quizplus · Accepted Answer

The step being described is clarifying the problem, which is an early step in the negotiation process. The manager is gathering information and creating a clear understanding of the issues at hand.

The Unit Manager Is Negotiating a Conflict Between the Staff