Question 1

The best way to personalize correspondence is through the use of pronouns. When using the pronouns "you" and "your," the focus is on

Accepted Answer

Using the pronouns "you" and "your" in correspondence redirects the focus onto the reader, making the communication more personal and relevant to them. It shows that the sender is considering the reader's needs and interests, and this makes the message more effective. Choices A, B, and C are not correct as they do not address the individual needs and interests of the reader.

Question 2

The world is changing. S&P 500 companies report international sales at

Accepted Answer

A

Question 3

_________audiences might include your co-workers in other departments, your supervisors, and colleagues who work for other companies.

Accepted Answer

B

Question 4

Multiculturalism requires employers to recognize that

Accepted Answer

Options A and C are correct, as nearly 20 percent of the population in the United States speaks a language other than English at home and the Hispanic population in the US is 48.4 million. Option B is incorrect as it states that by 2050, Hispanics will represent nearly half of the United States' population, which is not yet a proven fact. Therefore, the best choice is E.

Question 5

Diversity includes

Accepted Answer

Diversity includes all of these options, including gender, race, and religion.

Question 6

You should factor in your audience's unique traits when determining the most effective way to communicate.

Accepted Answer

Communication is most effective when it is tailored to the specific needs and characteristics of the audience. Understanding the audience's demographics, preferences, and behaviors can help in choosing the most suitable communication channels and messages.

Question 7

Half your audience will be female, so avoid sexist language.

Accepted Answer

It is important to avoid sexist language to be inclusive and respectful towards all members of the audience, including females.

Question 8

Multilingual reports create unique communication challenges, which include

Accepted Answer

All of these answers are correct. Ensuring that each version has identical content, ensuring that each language version is identical "in readability," ensuring that the tone and style are consistent in the translated version, and ensuring that the versions are tested for accuracy and usability are all important factors to consider when creating multilingual reports.

Question 9

The definition of a technical term usually includes its type and distinguishing characteristics, but it can also include

Accepted Answer

The definition of a technical term can include descriptions, examples, and procedures in addition to its type and distinguishing characteristics. Therefore, all of the answer choices are correct.

Question 10

We live in a global world. Coca Cola, for example, generates 58 percent of its income from outside the United States.

Accepted Answer

The answer of We live in a global world. Coca...

Question 11

Correspondence geared to_________ readers will not contain extended definitions.

Accepted Answer

The answer of Correspondence geared to_________ readers will not contain...

Question 12

"Sheila is confined to a wheelchair" is an example of what kind of language?

Accepted Answer

The phrase "confined to a wheelchair" is biased language as it implies that using a wheelchair is limiting or confining, perpetuating negative stereotypes about individuals with disabilities. A more appropriate option would be to say, "Sheila uses a wheelchair."

Question 13

Proper tone of a communication is not a product of successful audience recognition.

Accepted Answer

The proper tone of a communication is indeed a product of successful audience recognition, as understanding the audience helps in choosing the appropriate tone that resonates with them, ensuring the message is received as intended.

Question 14

When writing to multiple audiences on Web sites, you can use glossaries and extended definitions to clarify technical words.

Accepted Answer

Glossaries and extended definitions can be useful in ensuring that technical terms are understood by multiple audiences on a website. This allows for more effective communication and comprehension across different groups.

Question 15

Discuss the steps businesses should take now to anticipate the increased impact of multiculturalism on future job recruiting and employee development. Identify a company that has offices in other countries and provide examples of how that company might address these issues.

Accepted Answer

The answer of Discuss the steps businesses should take now...

Question 16

When technical communicators write reports that will be translated, they must be sure their readers will be able to distinguish between nouns and verbs.

Accepted Answer

This is true because when translating, it is important to know which words are nouns and which are verbs in order to properly convey the meaning of the original text. Additionally, some languages may have different rules for word order depending on whether a word is a noun or a verb, so it is important to make this distinction clear for translators.

Question 17

Remember that translations may take up more or less space. The word count of a report written in English will expand more than _________when translated into some European languages.

Accepted Answer

When translating from English to some European languages, such as German or French, the word count can expand by approximately 30 percent due to differences in language structure and vocabulary.

Question 18

Appealing to a diverse audience is important because

Accepted Answer

Appealing to a diverse audience is important because it is not only good for business but it is also protected by law. It is important to recognize and respect the differences in cultures and backgrounds to effectively communicate and connect with a wider range of people.

Question 19

If you are writing for a lay audience and must clarify a term, you can provide a sentence definition that includes

Accepted Answer

A sentence definition for a lay audience should include the term, its type, and distinguishing characteristics to clearly explain what it is in a simple and concise manner.

Question 20

When writing an e-mail to multiple readers, you may

Accepted Answer

When writing an email to multiple readers, it's important to ensure that all readers understand the terms used. Defining terms parenthetically within the text or including a glossary are both effective ways to clarify terms for all readers, accommodating varying levels of familiarity with the subject matter.

Quiz 5: Audience Recognition