A textbook salesperson who cannot tell his customers when texts will be shipped to the bookstores is experiencing perceived role ambiguity.

Question

Quizplus · Accepted Answer

Perceived role ambiguity is the discomfort experienced when an individual is uncertain about the expectations and responsibilities of their role. In this scenario, the salesperson is uncertain about when texts will be shipped to bookstores, which leads to ambiguity in their role.

A Textbook Salesperson Who Cannot Tell His Customers When Texts