Firing a customer is bad for business, and decreases profitability

Question

Quizplus · Accepted Answer

While firing a customer may seem counterintuitive, there are instances where it can actually benefit a business. Customers who are consistently difficult, abusive to employees, or fail to pay for services rendered can actually decrease profitability by draining resources and damaging employee morale. In these cases, it may be more beneficial to cut ties with the problematic customer in order to focus on more positive business relationships.

Firing a Customer Is Bad for Business, and Decreases Profitability