Which of the following is not a part of the process cycle for CRM?
A) Marketing planning
B) Knowledge discovery
C) Customer interaction
D) Touchpoint targeting
E) Analysis and refinement

Question

Quizplus · Accepted Answer

Touchpoint targeting is not typically considered a distinct phase in the CRM process cycle, which generally includes marketing planning, knowledge discovery, customer interaction, and analysis and refinement.

Which of the Following Is Not a Part of the Process