A homeowner consulted a lawyer to see if he could prevent construction of a high-rise apartment building in his neighbourhood. On the advice of the lawyer, he filed a suit to stop construction. Even though the homeowner did exactly as the lawyer instructed him, he still lost the suit. In spite of the loss, he had to believe the lawyer did the best job he could because he did not know the legal system well enough to think otherwise. This case shows how a service can exhibit__________ properties.
A)adherence
B)capacity
C)credence
D)contact

Question

Quizplus · Accepted Answer

The case demonstrates how the homeowner had to believe and trust in the lawyer's expertise and knowledge of the legal system, even though the outcome was not favorable. This shows how the service exhibited credence properties, which refer to the trust and confidence consumers have in the service provider's ability to deliver the promised outcomes.

A Homeowner Consulted a Lawyer to See If He Could