Arnett is looking for a new web portal to use to access information that interests him on the Internet. The one he currently uses is too cluttered with ads and has several links that do not work. While the site itself works fine, he is unhappy with its appearance and the fact that the company managing the site has done nothing to upgrade it. In terms of the service quality dimensions, Arnett is most unhappy with which dimension of this service?
A)reliability
B)assurance
C)tangibles
D)responsiveness

Question

Quizplus · Accepted Answer

The dimension of service quality that pertains to the appearance of the service, including websites, is tangibles. Arnett is unhappy with the cluttered appearance of the website he currently uses, which falls under the tangibles dimension of service quality.

Arnett Is Looking for a New Web Portal to Use