In terms of the characteristics of service quality, a major newspaper is said to be interest to its readers consistently at the same time and place daily.
A) proactive
B) responsive
C) durable
D) accessible
E)reliable

Question

In terms of the characteristics of service quality, a major newspaper is said to be interest to its readers consistently at the same time and place daily.
A) proactive
B) responsive
C) durable
D) accessible 
E)reliable

Quizplus · Accepted Answer

The characteristic being described is reliability, meaning the newspaper is consistent in delivering the service (news) at the same time and place daily.

In Terms of the Characteristics of Service Quality, a Major