A consumer advocacy group is critical of ads by the U.S. Postal Service (USPS) that claim its Priority Mail is a low-cost, two-day service while failing to disclose that first-class letters generally reach their destination just as quickly and for a tenth the cost. The consumer advocacy group wants the USPS to take actions and do what is right.

Question

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The issue raised by the consumer advocacy group pertains to the ethical responsibility of the USPS to provide consumers with accurate and transparent information about their services. The USPS is being criticized for misleading customers through its advertising practices. While USPS may be fulfilling its legal responsibility, it must also take into consideration its ethical duty to its customers.

A Consumer Advocacy Group Is Critical of Ads by the U.S