Question 1

Frank and Lillian Gilbreth are important to management because they:
A) used motion studies to eliminate unnecessary or repetitive motions from the work process
B) proved the effectiveness of nonfinancial motivators in convincing workers to strive for organizational goals
C) realized how the principles of sociology applied to worker performance
D) viewed the organization as a system that influenced its environment and that was influenced by its environment
E) identified the four functions managers perform

Accepted Answer

Frank and Lillian Gilbreth were pioneers in the field of industrial engineering and used motion studies to eliminate unnecessary or repetitive motions from the work process, leading to increased efficiency and productivity. This approach has been widely adopted in modern management practices.

Question 2

For most of humankind's history, people have commuted to and from their place of work.

Accepted Answer

False

Question 3

A time study allows each task or job to be broken down into separate motions. Once this is done, then unnecessary or repetitive motions can be eliminated.

Accepted Answer

This is the definition for a motion study.

Question 4

Frederick Taylor was the father of systems management.

Accepted Answer

Frederick Taylor is considered the father of scientific management, not systems management.

Question 5

Human relations management focused on managers' roles and authority.

Accepted Answer

Human relations management focused on the relationships between managers and employees, and emphasized the importance of treating employees with respect and consideration. It did not solely focus on managers' roles and authority.

Question 6

One of Taylor's scientific management principles concerned how workers should be selected.

Accepted Answer

Taylor believed that workers should be scientifically selected and trained according to their abilities and skills before being assigned to specific tasks.

Question 7

A systems view of management allows managers to:
A) deal with the complex environment in which their companies operate
B) manage employee attendance
C) communicate efficiently
D) store and retrieve all types of information
E) eliminate production bottlenecks

Accepted Answer

A systems view of management helps managers understand the interconnectedness of various parts of their organization and how they interact with the external environment. This enables them to deal with the complex environment in which their companies operate. The other choices (B-E) are not directly related to the systems view of management.

Question 8

In a departure from mainstream management thinking, Mary Parker Follett believed:
A) rules and procedures should be applied without favoritism
B) group dynamics produces positive peer pressure
C) conflict could be beneficial
D) work specialization was the key to efficiency
E) pay should be performance-based

Accepted Answer

Mary Parker Follett believed that conflict was not always negative and could provide an opportunity for individuals to work through differences and reach a better solution. She believed that effective management involved finding a way to integrate differing perspectives and ideas, and that conflict could be a tool for doing so.

Question 9

Frederick Taylor is famous for:
A) developing time and motion studies
B) first defining the functions of managers
C) developing the 14 principles of management
D) creating the principles of scientific management
E) doing all of these

Accepted Answer

Frederick Taylor is famously known for developing the principles of scientific management, which emphasized the importance of analyzing and improving work processes through scientific methods, such as time and motion studies, to increase productivity and efficiency in the workplace. The other options, while also important contributions to management theory, are not directly associated with Taylor's specific work and theories.

Question 10

Which of the following statements about the origins of management is true?
A) Job enrichment was developed during the last half of the twentieth century.
B) Management as a field of study is only about 125 years old.
C) Information management appeared with the first computers.
D) The use of management functions would have made the building of the Egyptian pyramids more efficient.
E) All of the above statements about the origin of management are true.

Accepted Answer

Management as a field of study began to develop about 125 years ago, in the late 19th century. The other statements are all false or inaccurate. Job enrichment, for example, was introduced and popularized in the 1960s by Frederick Herzberg. Information management existed before the first computers and has been an essential part of management since the dawn of civilization. Finally, while the building of the pyramids involved significant amounts of planning and organization, the concept of management as we know it today did not exist in ancient Egypt.

Question 11

Management ideas and practices have actually been used from the earliest times of recorded history.

Accepted Answer

Archaeological evidence shows that ancient civilizations such as the Egyptians, Greeks, and Romans had complex management systems in place for organizing labor and resources. The Chinese philosopher Confucius also wrote about effective leadership and management practices in the 5th century BCE.

Question 12

At about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing:
A) human relations management
B) group dynamics theory
C) systems management
D) contingency management
E) bureaucratic management

Accepted Answer

Max Weber was developing bureaucratic management principles, emphasizing the importance of clearly defined hierarchy, formal rules and procedures, and division of labor in organizations.

Question 13

involves managing the daily production of goods and services.
A) Operations management
B) Resource management
C) Systems management
D) Contingency management
E) Bureaucratic management

Accepted Answer

Operations management is the specific area of management that deals with overseeing the day-to-day production of goods and services, including the design, planning, and control of production processes. This includes managing resources, schedules, and budgets to ensure that products and services are delivered on time, at the desired quality and cost.

Question 14

According to the principles of scientific management, work and responsibility for the work, should be divided equally between workers and management.

Accepted Answer

According to the principles of scientific management, developed by Frederick Taylor, there is an emphasis on the division of work and responsibility between workers and management. Workers are responsible for executing tasks, while management's role involves planning, organizing, and controlling the work environment to ensure efficiency.

Question 15

After the Industrial Revolution, jobs mostly occurred in large, formal organizations where hundreds of people worked under one roof.

Accepted Answer

The Industrial Revolution led to the rise of factories and large organizations where many people worked together in one location. This marked a shift away from small-scale production and individual entrepreneurship.

Question 16

Frederick Taylor was the father of systems management.

Accepted Answer

Frederick Taylor is known as the father of scientific management, which focuses on increasing efficiency through the use of scientific methods and time and motion studies. Systems management, on the other hand, is a broader approach that involves the management of multiple interdependent systems within an organization. The origins of systems management can be traced back to the work of Kurt Lewin and other early systems theorists.

Question 17

Frank and Lillian Gilbreth studied the psychology of groups.

Accepted Answer

Frank and Lillian Gilbreth were pioneers in the field of industrial engineering, focusing on time and motion studies to improve workplace efficiency, rather than specifically studying the psychology of groups.

Question 18

According to Henri Fayol's 14 principles of management,receive orders from just one boss.
A) unity of direction
B) centralization
C) vertical authority
D) span of management
E) unity of command

Accepted Answer

Unity of Command is the principle that states that each employee should receive orders and guidance from only one supervisor. This principle helps to avoid confusion, reduce conflicts, and ensure accountability.

Question 19

Management ideas and practices have been used from the earliest times of recorded history.

Accepted Answer

Management ideas and practices can be traced back to ancient civilizations such as Babylon, Egypt, and Greece. For example, Hammurabi's Code of Laws in ancient Babylon provided guidelines for managing workers and trade. The teachings of Confucius in ancient China also emphasized the importance of good governance and management.

Question 20

A Gantt chart can be used to track informal communication paths.

Accepted Answer

A Gantt chart is a type of bar chart used to illustrate a project schedule. It is not designed to track informal communication paths, which are better suited to other types of tools such as flowcharts or diagrams.

Quiz 2: History of Management

Frank and Lillian Gilbreth are important to management because they:

For most of humankind's history, people have commuted to and from their place of work.

A time study allows each task or job to be broken down into separate motions. Once this is done, then unnecessary or repetitive motions can be eliminated.

Frederick Taylor was the father of systems management.

Human relations management focused on managers' roles and authority.

One of Taylor's scientific management principles concerned how workers should be selected.

A systems view of management allows managers to:

In a departure from mainstream management thinking, Mary Parker Follett believed:

Frederick Taylor is famous for:

Which of the following statements about the origins of management is true?

Management ideas and practices have actually been used from the earliest times of recorded history.

At about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing:

involves managing the daily production of goods and services.

According to the principles of scientific management, work and responsibility for the work, should be divided equally between workers and management.

After the Industrial Revolution, jobs mostly occurred in large, formal organizations where hundreds of people worked under one roof.

Frederick Taylor was the father of systems management.

Frank and Lillian Gilbreth studied the psychology of groups.

According to Henri Fayol's 14 principles of management,receive orders from just one boss.

Management ideas and practices have been used from the earliest times of recorded history.

A Gantt chart can be used to track informal communication paths.