Juran identified internal failure costs, external failure costs, detection costs, and prevention costs.

Question

Quizplus · Accepted Answer

This is true. Juran identified these four categories of quality costs as part of his Quality Trilogy. Internal failure costs occur when defects are found before the product is delivered to the customer, external failure costs occur when defects are found by the customer after delivery, detection costs are the costs of checking and testing for defects, and prevention costs are incurred to prevent defects from occurring in the first place.

Juran Identified Internal Failure Costs, External Failure Costs, Detection Costs