According to the SERVQUAL quality assessment instrument, responsiveness is the most important dimension of service quality.
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Q18: A customer's failure to remember the process
Q19: Setting goals and standardizing service delivery tasks
Q21: The costs of quality for services include
Q22: A gap in service quality is not
Q23: Which of the following is not a
Q24: Which one of the following is not
Q25: Which of the following dimensions of service
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