The presence of a friendly desk clerk in a budget hotel is an example of which of the four features of a service package?

Question

Quizplus · Accepted Answer

Implicit services refer to the psychological benefits that customers experience when interacting with service providers. The presence of a friendly desk clerk can create a positive experience for customers and enhance their satisfaction with the service. Therefore, the friendly desk clerk is an example of implicit services.

The Presence of a Friendly Desk Clerk in a Budget