At WestJet, front-line employees have the right to issue travel credits to customers they feel have not been treated properly. This is an example of
punishment.
management by objectives.
positive reinforcement.
negative reinforcement.
empowerment.

Question

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The Answer of At WestJet, front-line employees have the right to issue travel credits to customers they feel have not been treated properly. This is an example of
punishment.
management by objectives.
positive reinforcement.
negative reinforcement.
empowerment.

At WestJet, Front-Line Employees Have the Right to Issue Travel