Question 1

Jim is working on a team that is developing a new product. Jim is part of a
problem-solving team.
virtual team.
transnational team.
self-managed team.
project team.

Accepted Answer

The answer of Jim is working on a team that...

Question 2

When the job done by a programmer who maintains computer systems is modified to include some systems design and systems development tasks, this is an example of
flextime programs.
worksharing.
establishing client relationships.
combining tasks.
forming natural work groups.

Accepted Answer

The answer of When the job done by a programmer...

Question 3

Steve outfitted a room in his home with a high-speed internet equipped personal computer with fax capabilities. He contacts customers even though he is 350 miles away from the corporate offices. Steve is an example of
telecommuting.
the virtual office.
flextime.
worksharing.
job redesign.

Accepted Answer

The answer of Steve outfitted a room in his home...

Question 4

What does a job enrichment program attempt to accomplish?
It attempts to add one or more motivating factors to the job situation.
It enriches the individual with a cash bonus for exceeding a quota.
It provides employees with a voice in how to do their jobs.
It provides an opportunity for employees and managers to meet and set goals for the coming year.
It helps to improve the worker by creating natural work groups and combining tasks.

Accepted Answer

The answer of What does a job enrichment program attempt...

Question 5

At Johnsonville Foods, self-managing teams recruit, hire, evaluate, and terminate low performers on their own. This is an example of a ________ team.
transnational
problem-solving
self-managed
virtual
empowerment

Accepted Answer

The answer of At Johnsonville Foods, self-managing teams recruit, hire,...

Question 6

John recently joined a team which sets its own goals, selects its own team members, and evaluates its performance. John is part of a
problem-solving team.
virtual team.
transnational team.
self-managed team.
project team.

Accepted Answer

The answer of John recently joined a team which sets...

Question 7

Job redesign programs
motivate individuals with a high need for growth or achievement.
provide for rewards through reinforcement of desirable work behaviour.
permit two workers to share a single full-time job.
increase participative management within the organization.
facilitate the introduction of flextime into the organization.

Accepted Answer

The answer of Job redesign programs
motivate individuals with a high...

Question 8

Mary recently joined a team that is charged with the responsibility of accomplishing a specific task which requires using a combination of telecommunications and information technologies. Mary is part of a
problem-solving team.
virtual team.
transnational team.
self-managed team.
project team.

Accepted Answer

The answer of Mary recently joined a team that is...

Question 9

When software writers at Microsoft got to watch test users work with programs and discuss problems with them, this was an example of
combining tasks.
worksharing.
forming natural work groups.
establishing client relationships.
flextime programs.

Accepted Answer

The answer of When software writers at Microsoft got to...

Question 10

Bob's work week consists of four 10-hour days. Bob is working a
compressed work week.
flextime work week.
new age work week.
partial work week.
reduced work week.

Accepted Answer

The answer of Bob's work week consists of four 10-hour...

Question 11

When the new product manager creates a subsystem team composed of the mechanical engineer, manufacturing manager, purchasing manager, and the marketing manager, this is an example of
establishing client relationships.
flextime programs.
forming natural work groups.
combining tasks.
worksharing.

Accepted Answer

The answer of When the new product manager creates a...

Question 12

In order to help increase Lee's job satisfaction, he has been given additional responsibilities in the dining area. This is an example of
combining tasks.
natural work grouping.
job redesign.
compressed work.
job enrichment.

Accepted Answer

The answer of In order to help increase Lee's job...

Question 13

Which of the following statements about teams is correct?
Problem-solving teams are based on the idea that the best solutions to problems come when lower-level employees work with top managers.
It has been shown that self-managed teams often exceed the authority that has been given to them by top management.
IBM's development of the personal computer is a good example of a project team.
Research has shown that transnational teams do not work as well as project teams.
Teams provide monetary benefits to workers, but not non-monetary benefits.

Accepted Answer

The answer of Which of the following statements about teams...

Question 14

The method of increasing job satisfaction by changing tasks to achieve a better fit between workers and their jobs is called
job redesign.
work share.
management by objectives.
job enrichment.
job rotation.

Accepted Answer

The answer of The method of increasing job satisfaction by...

Question 15

At WestJet, front-line employees have the right to issue travel credits to customers they feel have not been treated properly. This is an example of
punishment.
management by objectives.
positive reinforcement.
negative reinforcement.
empowerment.

Accepted Answer

The answer of At WestJet, front-line employees have the right...

Question 16

______ teams are based on the idea that the best solutions to problems are likely to come from the employees who actually do the work.
Transnational
Problem-solving
Self-managed
Virtual
Empowerment

Accepted Answer

The answer of ______ teams are based on the idea...

Question 17

When Fuji-Xerox sent 15 engineers from Tokyo to New York to work with U.S. engineers to develop a "world copier," this was an example of a
problem-solving team.
virtual team.
transnational team.
self-managed team.
project team.

Accepted Answer

The answer of When Fuji-Xerox sent 15 engineers from Tokyo...

Question 18

At Western Airlines, flight attendants now have been given more control over their own scheduling. This is an example of
an emphasis on company loyalty.
job redesign.
participative decision making.
management by objectives.
job enrichment.

Accepted Answer

The answer of At Western Airlines, flight attendants now have...

Question 19

Marsha appreciated several things about her job including her choice in scheduling the hours she worked. This is an example of motivating employees through
Maslow's workplace redesign.
flextime.
inflated workweek.
core time motivational training.
compressed workweek.

Accepted Answer

The answer of Marsha appreciated several things about her job...

Question 20

At the Bowmanville, Ontario, plant of St. Mary's Cement Inc., members of various departments joined a team whose goal was to find ways to reduce the company's energy bills. After analyzing the situation, the committee developed a list of energy-saving initiatives and created plans to implement them. This is an example of a
problem-solving team.
virtual team.
transnational team.
self-managed team.
project team.

Accepted Answer

The answer of At the Bowmanville, Ontario, plant of St....

Quiz 9: Motivating, Satisfying, and Leading Employees

Jim is working on a team that is developing a new product. Jim is part of a problem-solving team. virtual team. transnational team. self-managed team. project team.

When the job done by a programmer who maintains computer systems is modified to include some systems design and systems development tasks, this is an example of flextime programs. worksharing. establishing client relationships. combining tasks. forming natural work groups.

Steve outfitted a room in his home with a high-speed internet equipped personal computer with fax capabilities. He contacts customers even though he is 350 miles away from the corporate offices. Steve is an example of telecommuting. the virtual office. flextime. worksharing. job redesign.

At Johnsonville Foods, self-managing teams recruit, hire, evaluate, and terminate low performers on their own. This is an example of a ________ team. transnational problem-solving self-managed virtual empowerment

John recently joined a team which sets its own goals, selects its own team members, and evaluates its performance. John is part of a problem-solving team. virtual team. transnational team. self-managed team. project team.

Mary recently joined a team that is charged with the responsibility of accomplishing a specific task which requires using a combination of telecommunications and information technologies. Mary is part of a problem-solving team. virtual team. transnational team. self-managed team. project team.

When software writers at Microsoft got to watch test users work with programs and discuss problems with them, this was an example of combining tasks. worksharing. forming natural work groups. establishing client relationships. flextime programs.

Bob's work week consists of four 10-hour days. Bob is working a compressed work week. flextime work week. new age work week. partial work week. reduced work week.

When the new product manager creates a subsystem team composed of the mechanical engineer, manufacturing manager, purchasing manager, and the marketing manager, this is an example of establishing client relationships. flextime programs. forming natural work groups. combining tasks. worksharing.

In order to help increase Lee's job satisfaction, he has been given additional responsibilities in the dining area. This is an example of combining tasks. natural work grouping. job redesign. compressed work. job enrichment.

The method of increasing job satisfaction by changing tasks to achieve a better fit between workers and their jobs is called job redesign. work share. management by objectives. job enrichment. job rotation.

At WestJet, front-line employees have the right to issue travel credits to customers they feel have not been treated properly. This is an example of punishment. management by objectives. positive reinforcement. negative reinforcement. empowerment.

______ teams are based on the idea that the best solutions to problems are likely to come from the employees who actually do the work. Transnational Problem-solving Self-managed Virtual Empowerment

When Fuji-Xerox sent 15 engineers from Tokyo to New York to work with U.S. engineers to develop a "world copier," this was an example of a problem-solving team. virtual team. transnational team. self-managed team. project team.

At Western Airlines, flight attendants now have been given more control over their own scheduling. This is an example of an emphasis on company loyalty. job redesign. participative decision making. management by objectives. job enrichment.

Marsha appreciated several things about her job including her choice in scheduling the hours she worked. This is an example of motivating employees through Maslow's workplace redesign. flextime. inflated workweek. core time motivational training. compressed workweek.