Question 1

Tom Smith Jr., a manager responsible for hockey stick tape production at StickStuck Corp., spontaneously tours the plant to check on what's going on. By so doing, Tom is functioning in Mintzberg's ________ role.
resource allocator
monitor
figurehead
leader
liaison

Accepted Answer

monitor

Question 2

"Ms. Jensen, there's someone here from the radio station to interview you about the explosion." Ms. Jensen is about to function in the role Mintzberg described as
monitor.
disseminator.
spokesperson.
resource allocator.
leader.

Accepted Answer

spokesperson.

Question 3

Jack Leutens, senior manager of marketing research at Tromex Enterprises, calls in seven of his subordinates to brief them on his recent research findings regarding new machinery that might be relevant for Tromex. This is an example of a manager functioning in the role Mintzberg called the
leader.
disseminator.
monitor.
spokesman.
resource allocator.

Accepted Answer

disseminator.

Question 4

Top managers at Cortland are involved in the planning process, and they have just finished setting goals for the company. What should they do next?
Develop plans to achieve the goals
Determine whether a gap exists between the company's current situation and its desired situation
Assess the effectiveness of the plan before proceeding further
Implement the plans that are necessary to reach the goals that have been set
None of these

Accepted Answer

The answer of Top managers at Cortland are involved in...

Question 5

Which of the following would be included under the definition of a manager?
President of IBM
Prime Minister of Canada
Head of the business department at a local college
Shipping dock foreman
All of these would be included

Accepted Answer

The answer of Which of the following would be included...

Question 6

Mintzberg's research on managers showed which of the following?
Managers prefer written media.
Managers work under varying degrees of pressure, sometimes being very busy, and sometimes much less busy.
Managers typically begin a task and then work on it until it is finished.
Managers have a preference for historical data rather than "live action."
None of these are true.

Accepted Answer

The answer of Mintzberg's research on managers showed which of...

Question 7

The president of Bob's Barbecue is reassessing his company's goals with the expectation that the company strategy will be modified. He is involved in
staffing.
planning.
directing.
organizing.
controlling.

Accepted Answer

The answer of The president of Bob's Barbecue is reassessing...

Question 8

Managers at Edson Corp. have decided to embark on a systematic planning process. What should they do first?
Determine how well employees understand the current plan.
Establish goals for the organization.
Determine whether a gap exists between the company's desired and actual position.
Develop plans to achieve the desired goal.
Implement new plans.

Accepted Answer

The answer of Managers at Edson Corp. have decided to...

Question 9

With respect to the concepts of management roles and management functions, it is correct to say that
focusing on management functions is a more effective way to view management than focusing on management roles.
the idea of management roles is more relevant for private sector companies, and the idea of management functions is more relevant for government organizations.
managers who focus on roles have more highly satisfied subordinates than managers who focus on functions.
management functions give us a good general idea of what managers do, while management roles give us an understanding of the specific details of managerial work.
all of these are correct.

Accepted Answer

The answer of With respect to the concepts of management...

Question 10

Determining what a firm needs to do and how best to accomplish that is called
controlling.
staffing.
directing.
planning.
organizing.

Accepted Answer

The answer of Determining what a firm needs to do...

Question 11

When a manager responds to a strike at a supplier, the manager is acting in the ________ role.
disturbance handler
liaison
monitor
resource allocator
leader

Accepted Answer

The answer of When a manager responds to a strike...

Question 12

Which of the following best captures the difference between efficiency and effectiveness?
Efficiency means doing what the company's engineers want, while effectiveness means doing what consumers want.
Efficiency means maximizing output, while effectiveness means maximizing profit.
Efficiency means doing things right, while effectiveness means doing the right things.
Efficiency means doing what production wants, while effectiveness means doing what the marketing department wants.
Efficiency means working as fast as possible without regard to product quality, while effectiveness means working more carefully and paying attention to quality.

Accepted Answer

The answer of Which of the following best captures the...

Question 13

If a manager attends a subordinate's wedding, this is an example of the ________ role.
liaison
entrepreneur
figurehead
leader
disseminator

Accepted Answer

The answer of If a manager attends a subordinate's wedding,...

Question 14

Lenore is heading up a planning team at her company. The team has just completed the job of developing plans to reach the company's goals. What should they do next?
Set new corporate goals
Determine whether a gap exists between the company's current situation and its desired situation
Assess the effectiveness of the plan before proceeding further
Implement the plan that has been developed
None of these

Accepted Answer

The answer of Lenore is heading up a planning team...

Question 15

Top managers are to middle and lower-level managers as
a strategic plan is to an operational plan.
vertical integration is to horizontal integration.
a computer is to a server.
market penetration is to product development.
cost leadership is to differentiation.

Accepted Answer

The answer of Top managers are to middle and lower-level...

Question 16

Midge thought anxiously about how to position her company for the future. By so doing, Midge functioned in the role Mintzberg called
negotiator.
spokesperson.
entrepreneur.
resource allocator.
figurehead.

Accepted Answer

The answer of Midge thought anxiously about how to position...

Question 17

The purpose of the four-part management process is to
determine what the organization needs to do.
create jobs for society.
monitor the organization's performance in order to ensure that goals are achieved.
increase employee satisfaction.
achieve the organization's goals of supplying various products and services to society.

Accepted Answer

The answer of The purpose of the four-part management process...

Question 18

Maple Leaf Foods' plan to increase its earnings by more than 75 percent by 2015 is an example of a(n) __________ plan, while Coca-Cola's plan to increase sales in Europe by building European bottling facilities is an example of ______planning.
tactical; strategic
strategic; tactical
efficiency; effectiveness
operational; tactical
effectiveness; efficiency

Accepted Answer

The answer of Maple Leaf Foods' plan to increase its...

Question 19

Ronald Koslowsky, a marketing manager at Wintron Co., receives a telephone call from LeRoy Shelton, a marketing manager at Young-Times Inc. The two chat socially, occasionally talking about different parts of their work. This is an example of a manager operating in Mintzberg's ________ role.
disseminator
spokesperson
liaison
negotiator
resource allocator

Accepted Answer

The answer of Ronald Koslowsky, a marketing manager at Wintron...

Question 20

A(n) ________ is a plan which is decided by a firm's top management and which reflects the company's priorities, as well as the steps needed to meet strategic goals.
tactical plan
operational plan
standing plan
strategic plan
single-use plan

Accepted Answer

The answer of A(n) ________ is a plan which is...

Quiz 6: Managing the Business Enterprise

Tom Smith Jr., a manager responsible for hockey stick tape production at StickStuck Corp., spontaneously tours the plant to check on what's going on. By so doing, Tom is functioning in Mintzberg's ________ role. resource allocator monitor figurehead leader liaison

"Ms. Jensen, there's someone here from the radio station to interview you about the explosion." Ms. Jensen is about to function in the role Mintzberg described as monitor. disseminator. spokesperson. resource allocator. leader.

Which of the following would be included under the definition of a manager? President of IBM Prime Minister of Canada Head of the business department at a local college Shipping dock foreman All of these would be included

The president of Bob's Barbecue is reassessing his company's goals with the expectation that the company strategy will be modified. He is involved in staffing. planning. directing. organizing. controlling.

Determining what a firm needs to do and how best to accomplish that is called controlling. staffing. directing. planning. organizing.

When a manager responds to a strike at a supplier, the manager is acting in the ________ role. disturbance handler liaison monitor resource allocator leader

If a manager attends a subordinate's wedding, this is an example of the ________ role. liaison entrepreneur figurehead leader disseminator

Top managers are to middle and lower-level managers as a strategic plan is to an operational plan. vertical integration is to horizontal integration. a computer is to a server. market penetration is to product development. cost leadership is to differentiation.

Midge thought anxiously about how to position her company for the future. By so doing, Midge functioned in the role Mintzberg called negotiator. spokesperson. entrepreneur. resource allocator. figurehead.

A(n) ________ is a plan which is decided by a firm's top management and which reflects the company's priorities, as well as the steps needed to meet strategic goals. tactical plan operational plan standing plan strategic plan single-use plan