A customer who enters the waiting line but leaves the system prior to receiving service is said to have:
A) Balked
B) Reneged
C) Stalled
D) Disposed

Question

Quizplus · Accepted Answer

Reneging refers to a customer who initially joins the waiting line, but later leaves the line without receiving service. This is different from "balking" which refers to a customer who chooses not to enter the line at all. "Stalled" and "Disposed" are not common terms used in the waiting line analysis.

A Customer Who Enters the Waiting Line but Leaves the System