Which of the following is NOT a technique for managing customers' perceived waiting times:
A)Grouping customers
B)Hiding the wait time
C)Keeping customers occupied
D)Starting the service quickly

Question

Which of the following is NOT a technique for managing customers' perceived waiting times:
A)​Grouping customers
B)​Hiding the wait time
C)​Keeping customers occupied
D)​Starting the service quickly

Quizplus · Accepted Answer

Hiding the wait time is not a recognized technique for managing perceived waiting times, as it may lead to customer frustration if they feel misled.

Which of the Following Is NOT a Technique for Managing