Quick recovery from service failures may serve as good word-of-mouth advertising for the firm.

Name: Quick recovery from service failures may serve as good word-of-mouth advertising for the firm.
Brand: Quizplus
Rating: 4.7 (31 reviews)

Question

Quizplus · Accepted Answer

When a firm quickly recovers from a service failure, it can impress the affected customers with its responsiveness and dedication to customer satisfaction. These customers may then share their positive experience with others, leading to good word-of-mouth advertising for the firm.

Quick Recovery from Service Failures May Serve as Good Word-Of-Mouth