Suppose that a customer satisfaction firm approaches GM with a proposal to increase satisfaction from the current 80% rate to $85% through a low cost maintenance program that will cost GM $300 per customer. Would the program be worth it?

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The Answer of Suppose that a customer satisfaction firm approaches GM with a proposal to increase satisfaction from the current 80% rate to $85% through a low cost maintenance program that will cost GM $300 per customer. Would the program be worth it?

Suppose That a Customer Satisfaction Firm Approaches GM with a Proposal