The Chief Nursing Officer Is Pleased with the Nurse Manager's

The chief nursing officer is pleased with the nurse manager's strategy of improving patient satisfaction in the pediatric intensive care unit.She decides to implement these changes throughout the hospital.What would be important to consider in implementing a new program focused on improving relationships with consumers?

A) Recognition of the nursing staff for excellence in promoting consumer relationships
B) Holding the staff accountable for resolving patient complaints
C) Selecting a staff nurse leader to implement the program
D) Identifying key staff members who have already demonstrated excellence in consumer relationships