Question 1

Clinical incompetence is one of the more serious problems facing a nurse manager.Joyce,the nurse manager,is not aware of the problems of Sarah,a novice nurse.After she investigates,it is obvious that Sarah's peers are covering for her.Which of the following might Joyce include in her meeting with the nurses? (Select all that apply.)

Accepted Answer

The nurse leader must remind employees that professional responsibility is to maintain quality care,and thus they are obligated to report instances of clinical incompetence,even when it means reporting a co-worker.Ignoring safety violations or poor practice is unprofessional and jeopardizes patient care.

Question 2

The nursing director calls a meeting with one of the new unit managers.She is very concerned about a report of substance abuse on the manager's unit,and she reviews the procedures involved in dealing with chemically dependent staff.Which of the following statements would NOT be included in the discussion? "As a manager,you:

Accepted Answer

As a manager,you need to be familiar with state and professional regulatory and reporting requirements regarding chemical use and abuse,as well with Human Resource practices and guidelines.

Question 3

The education consultant for the hospital is presenting a workshop titled "Documentation: A Manager's Responsibility." Which of the following points would she not include in her PowerPoint presentation? Documentation:

Accepted Answer

Documentation of personnel problems is one of the most important aspects of the nursing manager's role.Through carefully detailed and timely documentation of the problem and plan,the manager decreases the burdensome problems that can ensue from improper or inadequate documentation.

Question 4

The unit manager discusses absenteeism with the unit clerk.She indicates that it is a serious problem on the unit.Which of the following points would they have likely discussed? (Select all that apply.)

Accepted Answer

Absenteeism puts a strain on staff,produces morale problems,can jeopardize patient safety,and increases unit costs.

Question 5

Susan,a new graduate,is upset that so many staff have been absent lately from the unit.She declares to you that all absenteeism could be eliminated with proper management.Your response is based on understanding that:

Accepted Answer

Not all absenteeism is voluntary or preventable,which means that absenteeism can never be fully eliminated.Absenteeism can result from personal issues and needs,work dissatisfaction,and involuntary reasons such as jury duty.

Quiz 24: Managing Personal/Personnel Problems

The education consultant for the hospital is presenting a workshop titled "Documentation: A Manager's Responsibility." Which of the following points would she not include in her PowerPoint presentation? Documentation:

The unit manager discusses absenteeism with the unit clerk.She indicates that it is a serious problem on the unit.Which of the following points would they have likely discussed? (Select all that apply.)

Susan,a new graduate,is upset that so many staff have been absent lately from the unit.She declares to you that all absenteeism could be eliminated with proper management.Your response is based on understanding that: