Question 1

Room occupancy percentage or ROP is

Accepted Answer

Room occupancy percentage (ROP) is calculated by dividing the total number of rooms occupied by the total number of rooms available.

Question 2

The executive committee of a hotel is

Accepted Answer

The executive committee of a hotel typically consists of key associates who head major departments, as they are responsible for making strategic decisions and overseeing the hotel's operations.

Question 3

The basic functions of the front office include all of the following EXCEPT:

Accepted Answer

Maintaining sales records is typically not a basic function of the front office; it is more related to the sales or accounting departments. The front office primarily deals with guest services and reservations.

Question 4

The individual responsible for the task of balancing the guests accounts receivables is the

Accepted Answer

The night auditor is responsible for balancing the guests' accounts receivables as part of their duties, which typically include closing out the day's financial activities and ensuring all transactions are accurately recorded.

Question 5

Average daily room rate is

Accepted Answer

Average daily room rate (ADR) is calculated by dividing room revenue by the number of rooms sold.

Question 6

The more common name for a guests account is

Accepted Answer

A guest's account in the hospitality industry is commonly referred to as a "folio," which is used to track charges and payments during their stay.

Question 7

The daily report preformed by the night auditor contains key operating ratios used by management including

Accepted Answer

Room occupancy percentage is a key operating ratio used by management to assess hotel performance.

Question 8

Guest folios are typically managed by

Accepted Answer

Guest folios are typically managed by the hotel property management system, which is designed to handle reservations, billing, and other guest-related information efficiently.

Question 9

Rack rate is

Accepted Answer

Rack rate is the highest published rate for a hotel room, which is typically listed before any discounts or promotions are applied.

Question 10

Property management systems are designed to assist front office employees in performing functions related to what tasks?

Accepted Answer

Property management systems are primarily used for managing reservations, rooms, and guest accounts, which are core functions of the front office in hospitality settings.

Question 11

The ultimate responsibility and authority of running a hotel rests with

Accepted Answer

The general manager holds the ultimate responsibility and authority for the overall operation and management of a hotel.

Question 12

Total rooms available divided by the number of rooms occupied is known as

Accepted Answer

Room occupancy percentage is calculated by dividing the total number of rooms available by the number of rooms occupied.

Question 13

The area of a hotel most often described as the nerve center or hub of a hotel is the

Accepted Answer

The front office is often referred to as the nerve center or hub of a hotel because it is the main point of contact for guests, handling check-ins, check-outs, reservations, and guest inquiries.

Question 14

When selling rooms a front desk associate might try to upsell. This means

Accepted Answer

Suggestively selling the features of a larger room, a higher floor or perhaps a better view is an example of upselling.

Question 15

The front office, housekeeping, security and communications all fall under what department?

Accepted Answer

The front office, housekeeping, security, and communications are all part of the Rooms Division in a hotel, which is responsible for managing guest services and accommodations.

Question 16

The Hotel California has 642 rooms and the room revenue is $84,593. The REV PAR is:

Accepted Answer

The answer of The Hotel California has 642 rooms and...

Question 17

A demand-forecasting technique used to maximize room revenue is known as

Accepted Answer

Revenue management is a demand-forecasting technique used to maximize room revenue by adjusting prices based on demand and other factors.

Question 18

Which of the following would NOT be considered a hotel department?

Accepted Answer

The property management system is a tool used by hotel departments, not a department itself.

Question 19

Special hotel accounts for a company that has established credit with a hotel are called

Accepted Answer

City ledger refers to special accounts for companies with established credit with a hotel, allowing them to be billed periodically rather than paying at each stay.

Question 20

If room revenue is $75,884 and the total number of rooms sold is 662 then average daily rate is

Accepted Answer

The answer of If room revenue is $75,884 and the...

Quiz 3: Rooms Division