An organization's value chain can incorporate its:
I. Own customers
II. Own suppliers
III. Customers' customers
IV. Suppliers' suppliers
A) I and II
B) I and III
C) II and IV
D) I, II, III, and IV

Question

Quizplus · Accepted Answer

An organization's value chain includes all aspects of its operations from raw materials procurement to delivering the final product or service to customers. Therefore, it includes its own suppliers (II) and their suppliers (IV) as well as its own customers (I) and their customers (III). Therefore, I, II, III, and IV are all part of an organization's value chain.

An Organization's Value Chain Can Incorporate Its