What is the difference between value-added activities and non-value-added activities?
A) Value-added activities result in an increased profit; non-value-added activities do not
B) Value-added activities directly affect customers; non-value-added activities do not
C) Value-added activities directly affect management; non-value-added activities do not
D) Value-added activities result in an increased ROI; non-value-added activities do not

Question

Quizplus · Accepted Answer

Value-added activities are those that directly affect the final product or service and are important to the customer, while non-value-added activities do not add any value to the final product or service and do not affect the customer's perception. Therefore, option B is the correct choice as it reflects this difference.

What Is the Difference Between Value-Added Activities and Non-Value-Added Activities