At one of the new campuses of Wild Oak Community College, administrative staff members are trained on a number of jobs including general student registration procedures, advising, counseling, computer support, and faculty assistance. Although Christy usually registers students and Sam usually advises students, they can easily switch roles and help each other out during busy times. They can also be called into a classroom to assist an instructor troubleshoot a computer issue. Unlike other College's where lines are long and students must come back several times in order to be served, at Wild Oak, you never hear someone say, "It's not my job!" This campus has successfully implemented .

Question

Quizplus · Accepted Answer

The scenario describes staff members being trained in multiple roles and switching tasks as needed, which is characteristic of job rotation.

At One of the New Campuses of Wild Oak Community