A customer requests a new order in a period where there is inadequate material available in the available-to-promise (ATP) for that period, and the period is within the planning time fence. Which of the following is the best first course of action to take in such a situation?
A) Increase the master schedule quantity for that period by enough to cover the order
B) Shift the planning time fence inward
C) Tell the customer they cannot have the order in that period
D) Look for additional material in an earlier ATP quantity

Question

Quizplus · Accepted Answer

The best first course of action in this situation is to look for additional material in an earlier ATP quantity. This may involve expediting orders or adjusting the production schedule to free up material for the customer's order. Increasing the master schedule quantity or shifting the planning time fence may not be feasible or effective in the short term, and telling the customer they cannot have the order may not be a viable option if they are a critical or high-value customer. Therefore, option D offers the most practical and customer-focused solution in the context of the given scenario.

A Customer Requests a New Order in a Period Where