Which of the following statements regarding TQM is best?
I. TQM is organization wide and everyone's responsibility
II. Customer focus is not a requirement of TQM.
III. Only junior management is involved in TQM.
A) I only is true
B) II only is true
C) III only is true
D) I and II only are true
E) all the above are true

Question

Quizplus · Accepted Answer

TQM (Total Quality Management) is organization wide and requires the involvement of everyone, from top management to front-line workers. One of the core principles of TQM is a strong focus on meeting customer needs and expectations, so customer focus is indeed a requirement of TQM. However, statement III is incorrect, as TQM involves all levels of management within an organization.

Which of the Following Statements Regarding TQM Is Best