Upon completion of an adoption process, AAI's clients complete a questionnaire regarding their experience. The results of that questionnaire would most likely be summarized and reported as a part of which of the following perspectives?
A) Customer
B) Internal business process
C) Learning and growth
D) Nonfinancial

Question

Quizplus · Accepted Answer

The results of the questionnaire regarding clients' experiences would be summarized and reported as part of the Customer perspective, as it focuses on customer satisfaction and feedback.

Upon Completion of an Adoption Process, AAI's Clients Complete a Questionnaire