You are a service leader for a national airline preparing to leave on a transcontinental flight from Atlanta to Los Angeles.List the "moments of truth" your customer will encounter from the time they arrive at the
terminal to the time they land in LA.

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The Answer of You are a service leader for a national airline preparing to leave on a transcontinental flight from Atlanta to Los Angeles.List the "moments of truth" your customer will encounter from the time they arrive at the
terminal to the time they land in LA.

You Are a Service Leader for a National Airline Preparing