Zan hires a trained researcher to ask customers questions, listen to and record the answers, and then pose additional questions, clarify or expand on a particular issue that Zan is dealing with.The method of research Zan is using is:

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Zan is using in-depth interviews, which involve asking open-ended questions, listening to responses, and probing further to gain deeper insights into specific issues.

Zan Hires a Trained Researcher to Ask Customers Questions, Listen