This evaluation of service quality by defining the zone of tolerance will help the hotel to reduce gap.
A) criterion
B) knowledge
C) customer
D) communication
E) communion
Correct Answer:
Verified
Q73: Kathy plans a weekend getaway to a
Q75: A company that specializes in water purifiers
Q76: An event management company specializing in wedding
Q77: A local utilities company has setup an
Q79: A daycare at a technology park in
Q80: Most customers allotted a high importance score
Q82: Jennifer compensated for the service failure by:
A)appearing
Q82: A tattoo artist encourages her customers to
Q108: The dimension of reliability refers to the
Q117: Employee empowerment is an ineffective way to
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents