A beach resort has state-of-the-art barbeque equipment and an experienced cook to serve grilled food to customers.However, many customers feel that the grilled food does not always taste the same, even though the cook uses the same technique.Which of the following service characteristics is best demonstrated in this scenario?

Question

Quizplus · Accepted Answer

The scenario demonstrates inconsistency, as the grilled food's taste varies despite using the same technique, indicating variability in service delivery.

A Beach Resort Has State-Of-The-Art Barbeque Equipment and an Experienced