The communication gap pertains to the difference between the service promised and the service actually delivered.
Correct Answer:
Verified
Q100: The zone of tolerance is an important
Q101: Medassure is a health care service provider.How
Q102: Why is perishability of services a challenge
Q103: Write a brief note describing the Gaps
Q106: What is a voice-of-customer program?
Q108: Explain the term distributive fairness.
Q109: The Clare Group of hotels is known
Q110: Distributive fairness refers to the customer's perception
Q118: An important way to control the communication
Q119: Kingfish Systems is a supplier of electronic
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents