Distributive fairness refers to the customer's perception of the fairness of the process used to resolve complaints about service.

Name: Distributive fairness refers to the customer's perception of the fairness of the process used to resolve complaints about service.
Brand: Quizplus
Rating: 4.8 (48 reviews)

Question

Quizplus · Accepted Answer

Distributive fairness refers to the perceived fairness of the outcomes or distribution of resources, not the process. The fairness of the process is referred to as procedural fairness.

Distributive Fairness Refers to the Customer's Perception of the Fairness