The line at the grocery store is very long. When Mrs. Jefferson finally makes her way to the front of the line, the cashier's cell phone rings. The cashier answers the call and talks on the phone for 3 minutes before ringing up Mrs. Jefferson's order. By making her customers wait to be served, the cashier has violated a:

Question

Quizplus · Accepted Answer

Folkways are the norms for routine or casual interaction. This includes ideas about appropriate behaviors in everyday situations, like the expectation for service workers to prioritize customers over personal phone calls. Violating this norm doesn't typically result in severe punishment but is seen as rude or inconsiderate.

The Line at the Grocery Store Is Very Long