In previous years, gas attendants pumped gas for gas station customers. Now, customers pump their own gas. Since the company does not have to pay an employee to do the work, consumers benefit. This reflects which component of "McDonaldization"?

Question

Quizplus · Accepted Answer

Efficiency is the correct answer because the scenario describes a process where the service is streamlined by having customers pump their own gas, eliminating the need for an attendant and reducing costs, which is a hallmark of efficiency in the McDonaldization theory.

In Previous Years, Gas Attendants Pumped Gas for Gas Station