Question 1

____ refers to the integration of Six Sigma and the Lean approach.

Accepted Answer

Lean Six Sigma is a methodology that combines the waste reduction principles of Lean with the process improvement techniques of Six Sigma.

Question 2

In a ____ logistics structure, multiple logistics activities are combined into, and managed as, a single department.

Accepted Answer

In a unified logistics structure, various logistics activities are integrated and managed under a single department to streamline operations and improve efficiency.

Question 3

A key attribute of network organizational design is a shift from ____ to ____.

Accepted Answer

A

Question 4

A ____ is a device used to monitor and control the actions taken by a driver and his/her vehicle.

Accepted Answer

A tachograph is a device that records a driver's speed and distance, as well as their driving time and rest periods. It is used for monitoring and enforcing regulations on drivers of commercial vehicles. A tachometer measures the speed of a vehicle's engine, a speedometer measures the speed of the vehicle, and a regulator controls the flow of something, but none of these devices are used specifically for monitoring and controlling a driver and their vehicle.

Question 5

A ____ organizational design attempts to create an organization that is responsive to the parameters of the contemporary business environment.

Accepted Answer

A network organizational design tends to be more flexible and adaptable to changes in the business environment as it emphasizes collaboration and communication among departments and stakeholders. This kind of design also allows for more innovation and faster decision-making, which can be beneficial for businesses seeking to stay competitive in a rapidly changing market.

Question 6

____ can be defined as an organization's ability to address unexpected operational situations.

Accepted Answer

Flexibility refers to an organization's ability to adapt and address unexpected operational situations effectively.

Question 7

What is the most important purpose of warehouse work rules?

Accepted Answer

Warehouse work rules are established to create a safe and productive work environment. By having rules in place, employees are prevented from engaging in activities that could be unproductive or even harmful to themselves or others. For example, rules may include guidelines for the safe use of equipment, procedures for reporting accidents or injuries, and regulations around employee conduct. While controlling pilferage and protecting companies from union grievances may also be important goals of work rules, their primary purpose is to ensure a safe and efficient workplace. Giving managers control over warehouse workers is not the most important purpose of work rules, but rather a secondary benefit.

Question 8

____ refers to the amount of output divided by the amount of input.

Accepted Answer

Productivity refers to the amount of output divided by the amount of input.

Question 9

____ organizational design has its foundations in the command-and-control military operation, where decision-making and communication often follow a top-down flow.

Accepted Answer

Hierarchical organizational design is based on a top-down structure similar to military command-and-control, where authority and decision-making flow from the top levels down to the lower levels.

Question 10

____ and ____ are the two basic organizational structures associated with logistics.

Accepted Answer

The answer of ____ and ____ are the two basic...

Question 11

Productivity improvement efforts in logistics are often directed towards ____.

Accepted Answer

The answer of Productivity improvement efforts in logistics are often...

Question 12

A primary advantage of ____ logistics is its relative efficiency, whereas a primary advantage of ____ logistics is its customer responsiveness.

Accepted Answer

Centralized logistics is generally more efficient due to economies of scale and streamlined processes, while decentralized logistics allows for quicker response times and customization to meet individual customer needs.

Question 13

A ____ logistics organization means that logistics-related decisions are made separately at the divisional or product group level.

Accepted Answer

A decentralized logistics organization means that decision-making authority is distributed across various divisions or product groups, allowing each to make logistics-related decisions independently.

Question 14

A ____ logistics organization implies that the corporation maintains a single logistics department that administers the related activities for the entire company from the home office.

Accepted Answer

A centralized logistics organization is one in which all logistics activities are handled by a single department at the company's headquarters. This approach is appropriate for companies that operate from a single location, have a small number of locations or have consistent and predictable logistics needs.

Question 15

____ refers to satisfying current and emerging customer needs.

Accepted Answer

Relevancy refers to the ability to meet current and emerging customer needs by ensuring that products or services are pertinent and valuable to the customer.

Question 16

Which of the following is an advantage of a centralized logistics organization?

Accepted Answer

Centralized logistics organizations can consolidate freight more effectively, leading to cost savings and improved efficiency in transportation.

Question 17

____ is a set of generic standards used to document, implement, and demonstrate quality management and assurance systems.

Accepted Answer

ISO 9000 is a set of international standards that provide guidelines for quality management and assurance systems.

Question 18

One problem with a ____ logistics structure is that because logistics activities are scattered throughout a firm, they likely remain subservient to the objectives of the department in which they are housed.

Accepted Answer

A fragmented logistics structure means that logistics activities are spread across different departments, making them secondary to the primary goals of those departments.

Question 19

In a ____ logistics structure, logistics activities are managed in multiple departments throughout an organization.

Accepted Answer

In a fragmented logistics structure, logistics activities are spread across multiple departments within an organization, leading to a lack of centralized control and coordination.

Question 20

Which of the following is an advantage of a decentralized logistics organization?

Accepted Answer

A decentralized logistics organization can be more responsive to customer service requirements because it allows for quicker decision-making and adaptation to local market needs.

Quiz 4: Organizational and Mangerial Issues in Logistics