Question 1

Which of the following are negative consequences of paper-based processes?
A) delays
B) excess inventory
C) lack of visibility
D) increased dependence on technology
E) globalization

Accepted Answer

The answer of Which of the following are negative consequences...

Question 2

Which of the following are typical functional areas in a business?
A) Purchasing
B) Marketing and Sales
C) Finance and Accounting
D) Purchase Requisition
E) Purchase Order

Accepted Answer

Purchasing, Marketing and Sales, and Finance and Accounting are all typical functional areas in a business.

Question 3

Which of the following are true about the manner in which an enterprise system supports a process?
A) An ES helps execute process steps.
B) An ES captures and stores process data
C) An ES helps monitor process performance by providing information.
D) An ES creates the critical paperwork that is sent to the next step in the process.
E) An ES stores data in various departmental databases for easy access to needed data.

Accepted Answer

An ES helps execute process steps by automating tasks and providing tools to support process execution. An ES captures and stores process data in a central repository, providing a single source of truth for process information. An ES helps monitor process performance by providing real-time visibility into process metrics and KPIs.

Question 4

Which of the following are characteristics of knowledge work?
A) Knowledge work is typically unstructured.
B) Knowledge work is typically structured.
C) Knowledge work relies on information.
D) Knowledge work is repetitive.
E) Knowledge work is well defined.

Accepted Answer

Knowledge work is typically unstructured and relies heavily on information, requiring problem-solving and critical thinking skills.

Question 5

Why do we study the global competitive environment?
A) Because doing business globally can provide access to cheaper resources which reduce costs and increase the number of potential customers which increases sales.
B) Because outsourcing is making manufacturing in the U.S. a thing of the past.
C) Because, as a knowledge worker, I'll probably be required to work overseas someday.
D) Because MIS is difficult to understand without it.

Accepted Answer

Understanding the global competitive environment is important for businesses to identify potential opportunities for cost reductions and increased sales through accessing cheaper resources and reaching a larger customer base.

Question 6

Which of the following are sources of delays in the execution of manual, paper-based processes?
A) high visibility across the process resulting in immediate access needed to complete a task
B) creating and maintaining needed paperwork
C) transmitting paperwork to other departments
D) a large common database that slows down information retrieval
E) information overload due to increased volume of email

Accepted Answer

Creating and maintaining paperwork and transmitting it to other departments are common sources of delays in manual, paper-based processes due to the time and effort required for handling physical documents.

Question 7

All of the following are disadvantages of a paper-based process except?
A) the silo effect
B) delays
C) excess inventory
D) lack of visibility

Accepted Answer

The answer of All of the following are disadvantages of...

Question 8

According to "Essentials of Business" by Magal, why did Apple Inc. decide to have its products made by an outside contract manufacturer?
A) So it could stick to its core competency of designing easy-to-use and engaging hardware and software products.
B) Because the contract manufacturer used cheaper labor which allowed Apple to cut costs and increase profits.
C) Because the theories of globalization suggested it was a good strategy.
D) To provide a higher quality product.

Accepted Answer

According to "Essentials of Business" by Magal, Apple Inc. decided to have its products made by an outside contract manufacturer so it could stick to its core competency of designing easy-to-use and engaging hardware and software products. This allowed Apple to focus on what it does best without having to worry about production and manufacturing processes.

Question 9

Which of the following processes is triggered when someone in the company determines that a specific quantity of a certain material is needed?
A) Procurement Process
B) CRM Process
C) Fulfillment Process
D) Hiring Process

Accepted Answer

When someone in the company determines that a specific quantity of a certain material is needed, it triggers the procurement process. The procurement process involves sourcing, selecting, and purchasing goods and services from external vendors.

Question 10

Which of the following are knowledge workers?
A) product managers
B) sales executive
C) production manager
D) accounting clerk
E) insurance claims processor

Accepted Answer

The answer of Which of the following are knowledge workers?
A)...

Question 11

Which is not a skill of a knowledge worker?
A) Business competency
B) Strategic thinking
C) Information literacy
D) Communication and collaboration

Accepted Answer

Business competency is a skill required for a traditional worker, while knowledge workers rely on skills such as strategic thinking, information literacy, and communication and collaboration to excel in their jobs.

Question 12

Which of the following are key skills necessary for a knowledge worker?
A) strategic thinking
B) communication and collaboration
C) information literacy
D) computer programming
E) software development

Accepted Answer

Strategic thinking, communication and collaboration, and information literacy are all key skills necessary for a knowledge worker.

Question 13

Which activity would likely be performed by a knowledge worker?
A) Creating a Purchase Requisition when inventory falls below a reorder point.
B) Converting a Requisition into a PO and sending it to a vendor.
C) Receiving a shipment from a vendor.
D) Deciding whether to outsource manufacturing.

Accepted Answer

Deciding whether to outsource manufacturing requires analytical thinking, problem-solving, and decision-making skills, all of which are typical tasks of a knowledge worker. A knowledge worker is a person who specializes in generating, processing, and applying knowledge and information to complete tasks and solve problems. Options A, B, and C are operational activities that would typically be performed by non-knowledge workers, such as clerical or administrative staff.

Question 14

Which of the following are typical business processes?
A) accounting
B) procurement
C) fulfillment
D) marketing
E) research and development

Accepted Answer

The answer of Which of the following are typical business...

Question 15

Which of the following are considered knowledge workers?
A) product manager
B) sales executive
C) production manager
D) accounting clerk
E) insurance claims processor

Accepted Answer

The answer of Which of the following are considered knowledge...

Question 16

In a manual, paper-based process, delays are caused due to which of the following?
A) increased inventories
B) increased cycle times
C) creating paperwork
D) reduced cycle times
E) sending paperwork

Accepted Answer

The answer of In a manual, paper-based process, delays are...

Question 17

If the silo effect is a consequence, why do companies organize by business function?
A) Because specialization allows companies to be more efficient.
B) Because one person completing all tasks of a process is more efficient.
C) Because functional organizations can more easily downsize, minimizing labor costs.
D) Because it's always been done that way.

Accepted Answer

Organizing by business function allows for specialization, which can increase efficiency and allow employees to develop deep expertise in their area. However, this can lead to the silo effect, where communication and collaboration between different functions becomes limited.

Question 18

Which of the following processes involves making products in-house?
A) Procurement Process
B) Production Process
C) Fulfillment Process
D) Hiring Process

Accepted Answer

The production process involves making products in-house, while the procurement process involves acquiring goods and services from outside sources, the fulfillment process involves getting products to customers, and the hiring process involves recruiting and onboarding employees.

Question 19

Select the most accurate statement.
A) Lead time is the amount of time between placing a PO and receiving goods.
B) Cycle time is similar but measures the time to complete the fulfillment process.
C) Both the above are true.
D) Neither of the above are true.

Accepted Answer

Lead time measures the amount of time between placing a PO and receiving the goods, while cycle time measures the time it takes to complete the fulfillment process from receipt of the order to delivery to the customer. Therefore, both statements are true.

Question 20

From the sidebar cases in Essentials of "Business" by Magal, which company produces make-to-order goods, meaning they assemble products only after receiving a customer order?
A) Dell
B) Apple
C) Nike
D) Cisco

Accepted Answer

Dell is known for producing make-to-order goods, including laptops and desktop computers. When a customer places an order, Dell assembles the product specifically for that customer, rather than making pre-built products to sell off the shelf.

Quiz 1: Organizations, Processes, and Information Systems

Which of the following are negative consequences of paper-based processes?

Which of the following are typical functional areas in a business?

Which of the following are true about the manner in which an enterprise system supports a process?

Which of the following are characteristics of knowledge work?

Why do we study the global competitive environment?

Which of the following are sources of delays in the execution of manual, paper-based processes?

All of the following are disadvantages of a paper-based process except?

According to "Essentials of Business" by Magal, why did Apple Inc. decide to have its products made by an outside contract manufacturer?

Which of the following processes is triggered when someone in the company determines that a specific quantity of a certain material is needed?

Which of the following are knowledge workers?

Which is not a skill of a knowledge worker?

Which of the following are key skills necessary for a knowledge worker?

Which activity would likely be performed by a knowledge worker?

Which of the following are typical business processes?

Which of the following are considered knowledge workers?

In a manual, paper-based process, delays are caused due to which of the following?

If the silo effect is a consequence, why do companies organize by business function?

Which of the following processes involves making products in-house?

Select the most accurate statement.

From the sidebar cases in Essentials of "Business" by Magal, which company produces make-to-order goods, meaning they assemble products only after receiving a customer order?