Question 1

A hotel with 1000 rooms available and 750 occupied has a rooms occupied percentage of __________ .

Accepted Answer

The answer of A hotel with 1000 rooms available and...

Question 2

Hotel restaurants cater to both: 
• Hotel guests and the management team 
• Hotel and banquet guests 
• Hotel guests and the general public 
• Hotel guests and employees

Accepted Answer

The answer of Hotel restaurants cater to both: 
• Hotel...

Question 3

The front office, reservations, housekeeping, concierge, guest services, security and communications make up the __________ of a hotel.

Accepted Answer

The answer of The front office, reservations, housekeeping, concierge, guest...

Question 4

The primary purpose of revenue management is to 
• Sell more rooms at discounted rates 
• Increase profitability 
• Monitor hotel restaurant and room service orders 
• Assist the concierge with customer requests

Accepted Answer

The answer of The primary purpose of revenue management is...

Question 5

The concierge association, which promotes high professional and ethical standards, is called: 
• Les Clefs d'Or 
• Chaine des rotisseurs 
• Professional Association of Innkeepers International 
• International Concierge Association

Accepted Answer

The answer of The concierge association, which promotes high professional...

Question 6

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the: 
• Valet 
• Front desk associate 
• Assistant rooms manager 
• Concierge

Accepted Answer

The answer of The person at a desk in the...

Question 7

Energy Star is a joint program of the _____________ and the _____________ and provides a trustworthy label on products that use less energy. 
• U.S. Environmental Protection Agency and U.S. Department of Agriculture 
• U.S. Department of Agriculture and U.S. Department of Energy 
• U.S. Environmental Protection Agency and U.S. Department of Energy 
• U.S. Department of Energy and U.S. Department of Commerce

Accepted Answer

The answer of Energy Star is a joint program of...

Question 8

The __________ is described as the hub or nerve center of the hotel.

Accepted Answer

The answer of The __________ is described as the hub...

Question 9

Which of the following departments is not typically part of the hotel Food and Beverage division? 
• Kitchen 
• Room Service 
• Maintenance 
• Stewarding

Accepted Answer

The answer of Which of the following departments is not...

Question 10

The triple bottom line or 3P approach addresses all of the following except 
• People 
• Purchases 
• Planet 
• Profit

Accepted Answer

The answer of The triple bottom line or 3P approach...

Question 11

The person responsible for the task of balancing the guests accounts receivables is the __________ .

Accepted Answer

The answer of The person responsible for the task of...

Question 12

The system that helps hotels to accept, store, and retrieve guest reservations, guest history, requests and electronic billing is the __________ .

Accepted Answer

The answer of The system that helps hotels to accept,...

Question 13

The directors of human resources, food and beverage, rooms division, security, marketing and sales, engineering and marketing make up the __________ .

Accepted Answer

The answer of The directors of human resources, food and...

Question 14

Depending on the type of hotel, housekeeping associates typically service between _____________ rooms per day: 
• 10 and 15 
• 15 and 20 
• 20 and 25 
• 25 and 30

Accepted Answer

The answer of Depending on the type of hotel, housekeeping...

Question 15

A catering event order (CEO) or banquet event order (BEO) is used to: 
• Provide the client and hotel with essential information about each function 
• A contract 
• Alert security to problem groups 
• Alert the front office to large check-ins

Accepted Answer

The answer of A catering event order (CEO) or banquet...

Question 16

The largest department in the hotel, in terms of number of employees, is: 
• Maintenance 
• Food and Beverage 
• Housekeeping 
• Front office

Accepted Answer

The answer of The largest department in the hotel, in...

Question 17

Dividing room revenue by the number of rooms available is called: 
• Rev par 
• Rack rate 
• Rooms occupancy percentage 
• Average daily rate

Accepted Answer

The answer of Dividing room revenue by the number of...

Question 18

In house and guest communications in a hotel are managed by: 
• Point of sales systems or POS 
• Property management system or PMS 
• Telecommunications or CBX/PBX 
• Front office

Accepted Answer

The answer of In house and guest communications in a...

Question 19

Sustainable properties are doing all of the following in their operating practices except: 
• Increasing energy consumption 
• Conserving water 
• Reducing waste 
• Reducing hazardous waste

Accepted Answer

The answer of Sustainable properties are doing all of the...

Question 20

In order to be in compliance with the Americans with Disabilities Act (ADA) all hotels are expected to have at least _____________ percent of their parking spaces designated as "handicapped". 
• 2 
• 8 
• 4 
• 10

Accepted Answer

The answer of In order to be in compliance with...

Quiz 5: Lodging Operations

A hotel with 1000 rooms available and 750 occupied has a rooms occupied percentage of __________ .

Hotel restaurants cater to both: • Hotel guests and the management team • Hotel and banquet guests • Hotel guests and the general public • Hotel guests and employees

The front office, reservations, housekeeping, concierge, guest services, security and communications make up the __________ of a hotel.

The primary purpose of revenue management is to • Sell more rooms at discounted rates • Increase profitability • Monitor hotel restaurant and room service orders • Assist the concierge with customer requests

The concierge association, which promotes high professional and ethical standards, is called: • Les Clefs d'Or • Chaine des rotisseurs • Professional Association of Innkeepers International • International Concierge Association

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the: • Valet • Front desk associate • Assistant rooms manager • Concierge

The __________ is described as the hub or nerve center of the hotel.

Which of the following departments is not typically part of the hotel Food and Beverage division? • Kitchen • Room Service • Maintenance • Stewarding

The triple bottom line or 3P approach addresses all of the following except • People • Purchases • Planet • Profit

The person responsible for the task of balancing the guests accounts receivables is the __________ .

The system that helps hotels to accept, store, and retrieve guest reservations, guest history, requests and electronic billing is the __________ .

The directors of human resources, food and beverage, rooms division, security, marketing and sales, engineering and marketing make up the __________ .

Depending on the type of hotel, housekeeping associates typically service between _____________ rooms per day: • 10 and 15 • 15 and 20 • 20 and 25 • 25 and 30

A catering event order (CEO) or banquet event order (BEO) is used to: • Provide the client and hotel with essential information about each function • A contract • Alert security to problem groups • Alert the front office to large check-ins

The largest department in the hotel, in terms of number of employees, is: • Maintenance • Food and Beverage • Housekeeping • Front office

Dividing room revenue by the number of rooms available is called: • Rev par • Rack rate • Rooms occupancy percentage • Average daily rate

In house and guest communications in a hotel are managed by: • Point of sales systems or POS • Property management system or PMS • Telecommunications or CBX/PBX • Front office

Sustainable properties are doing all of the following in their operating practices except: • Increasing energy consumption • Conserving water • Reducing waste • Reducing hazardous waste

In order to be in compliance with the Americans with Disabilities Act (ADA) all hotels are expected to have at least _____________ percent of their parking spaces designated as "handicapped". • 2 • 8 • 4 • 10