Question 1

What is the definition of customer service?

Accepted Answer

Customer service is anything we do for the customer that enhances the customer experience

Question 2

List 5 examples of customer service.

Accepted Answer

Five examples of customer service:
1.	Receipt lookup or “return by” date on store receipts.
2.	Calling the customer by name.
3.	Easy return policy.
4.	Updated maps of the area or Global Positioning System (GPS) in rental cars.
5.	A doctor calling you back to see how you are feeling after a professional
 
visit.
6.	On-time delivery.
7.	Easy to use and functional web site.
8.	Owner’s manuals and frequently asked questions online.
9.		Showing the customer that you care and illustrating courtesy and enthusiasm.
10.	Excellent follow-up.
11.	Empathy in handling customer complaints and questions.
12.	Well-explained instructions.
13.	Illustrations of encouragement.
14.	Suggesting a less expensive option.
15.	Accessibility when and where the customer wants it.

Question 3

What are the 5 needs that every customer has?

Accepted Answer

1.	Service.
2.	Price.
3.	Quality.
4.	Action.
5.	Appreciation.

Question 4

Explain why it is necessary for customer service providers to maintain positive relationships with both internal and external customers.

Accepted Answer

The answer of Explain why it is necessary for customer...

Question 5

Which of the following is not an example of customer service? A)owner's manual and frequently asked questions online B)empathy in handling customer complaints C)the lowest price in town D)on time delivery

Accepted Answer

The lowest price in town is not an example of customer service; it is a pricing strategy. Customer service involves direct interaction and support for the customer, such as providing an owner's manual, showing empathy in handling complaints, and ensuring on-time delivery.

Question 6

List the ways you can become a better customer.

Accepted Answer

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Question 7

How is technology enhancing the provision of excellent customer service?

Accepted Answer

The answer of How is technology enhancing the provision of...

Question 8

Is the loss of current dollars the only concern when a customer is lost?

Accepted Answer

The answer of Is the loss of current dollars the...

Question 9

Define contentment.

Accepted Answer

The answer of Define contentment....

Question 10

Write your own philosophy and definition of customer service.

Accepted Answer

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Question 11

Relate customers' expectations about price to their expectations of service.

Accepted Answer

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Question 12

Customer service is:
A)specifically price oriented.
B)our personal vision of the results that will come from our experience.
C)anything we do for the customer that enhances the customer experience.
D)entirely knowledge based.

Accepted Answer

Customer service encompasses any action taken to enhance the customer's experience, which can include a wide range of activities beyond just providing information or focusing on pricing. It's about the overall quality of the interaction between the service provider and the customer.

Quiz 1: What Is Customer Service