What role do customers' expectations play in the establishment of customer service strategy?

Name: What role do customers' expectations play in the establishment of customer service strategy?
Brand: Quizplus
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Question

Quizplus · Accepted Answer

The Answer is Customers' expectations play a significant role in the establishment of a customer service strategy Organizations must find out what customers want from their customer experience Once this is identified, goals can be established to begin the process of achieving their expectations

What Role Do Customers' Expectations Play in the Establishment of Customer